Plans
Long-term support, on a plan that scales with the home
A smart home is only as good as the attention it gets. Our plans keep firmware current, sensors alive, automations tuned and an engineer reachable.
Support plans are not yet available to buy online. Choosing a plan below only registers your interest — no card details are collected, no payment is taken and no subscription becomes active. A Luminest team will contact you to discuss it.
Home Essentials
Planned support for a small connected home.
$19/month
- Scheduled system health check-ins
- Email support during business hours
- Firmware and app update guidance
- One remote tune-up session per year
- Suited to compact single-system homes
- Product pricing reviewed for plan holders
Most chosen
Home Secure
Planned support for security-led installations.
$49/month
- Everything proposed in Home Essentials
- Priority support routing during business hours
- Two scheduled on-site service visits per year
- Camera and sensor configuration reviews
- Suited to multi-system properties
- Product pricing reviewed for plan holders
Home Pro
Planned support for whole-property automation.
$99/month
- Everything proposed in Home Secure
- Scheduled quarterly system and energy review
- Priority scheduling for on-site work
- Automation logic documentation kept current
- Suited to larger or multi-building properties
- Product pricing reviewed for plan holders
Compare plans
Home Essentials$19/mo
- Scheduled system health check-ins
- Annual
- Support channel
- On-site service visits
- Remote only
- Security system configuration review
- —
- Automation & energy review
- Annual
- Documentation kept current
- —
- Best suited to
- Single system
Home Secure$49/mo
- Scheduled system health check-ins
- Twice yearly
- Support channel
- Email + phone
- On-site service visits
- 2 per year
- Security system configuration review
- Included
- Automation & energy review
- Twice yearly
- Documentation kept current
- Included
- Best suited to
- Multi-system home
Home Pro$99/mo
- Scheduled system health check-ins
- Quarterly
- Support channel
- Email + phone, priority scheduling
- On-site service visits
- Priority scheduling
- Security system configuration review
- Included
- Automation & energy review
- Quarterly
- Documentation kept current
- Included
- Best suited to
- Large / multi-building
Need something bespoke for a multi-property or commercial building? Talk to us.